1. What payment methods can I use?
- On-line there are two payment methods to chose from at checkout:
- Purchase using your credit card / debit card, which includes various credit cards and debit cards such as Visa, Visa Electron,
Switch, Solo, Mastercard etc.
- Provide your payment information over the telephone, where we can purchase the goods for you over the phone.
Or : - Sending us a UK£ cheque for your order(this may take a little bit longer for the cheque processing)
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1. How can I do a shopping with you?
- Browse the Shop:
Firstly, browse our shop by clicking on the category links either on the left column, middle column or top menu bar to
find exactly what you are looking for. You will then be presented with a list of relevant products.
- Add Items to Your Shopping Cart :
When you have found a product that you'd like to buy, click "Add To Cart".
This saves your chosen product in your Shopping Cart.
If you would like to buy more than one of your chosen product, type the number in the Quantity box of the Shopping Cart, then click "Update" to update the amount.
If you would like to remove a product from your Shopping Cart, type the number 0 in the Quantity box of the Shopping Cart, then click "Update" to update the amount.
If you would like to browse for more products, you can use your browser's back button back to your previous page, or click the
category on the right column, or click 'Home' or 'Online Shop' on the top menu bar to select from the homepage again or the Online Shop page.
Any items you currently have in your Shopping Cart will remain there until you buy or remove them. You can see which items you have in
your Shopping Cart in the Shopping Cart box in the middle column. Also you can see the total amount and quantity in the Shopping cart
box on the right column.
- Go to Checkout:
When you are ready to buy your chosen products, click the "Checkout" link at
the bottom of the page or on the top of the menu bar.
Five steps are presented to show you the process as follows:
Step 1 - Address:
You are asked to fill in your address billing information in this step.
If you have already had a Dragon Brother customer account (have previously created a account by yourself), click the "Submit" button to
log in with your email address and password, which can save your time to access your details.
If you are a new customer to Dragon Brothetr and want to register with Dragon Brother then click the "Click here to create a
customer account" of that page and follow the instruction to fill the information, and click the "Submit" button to complete the
registration, and then click 'Click here to go to the onlie store Checkout page' of that page, which will link you
back to the checkout page where your billing information has already been automatically presented.
Alternatively if you do not want to do any registeration, just simply fill in the billing information form.
Note: The billing information you filled in must be same as the address your card registerd with your bank, although you may fill in different shipping information, otherwise, your
purchase process cannot pass the address verification service due to the enhanced fraud protection.
For the additional information, You can either tick the box for 'Subscribe to our mail list' or simply ingore the box if you don't want
to do so.
For payment method, you can chose you preferred method and then click 'submit' button to go to the next step.
Step 2 (Shipping Info): In this step, you can chose you preferred shipping method such as first class then click 'submit'
button.
Step 3 (Review): You can review a summary of your order and billing information (also shipping information) in this step.
Make sure everything is correct then click 'submit' button to go to the next step.
Step 4 (Payment): In this step you are directed to HSBC secure epayment processors, where you will be asked to fill in
your card details. You won't be directed back to Dragon Brother's confirmation screen untill your purchase process has been
completed.
Step 5 (Order Complete): In this step you can see a confirmation screen and you can print off a nice friendly
invoice for yourself if you need one.
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3. Is shopping here secure?
- Yes, it is. Ordering Online with us is safe and secure!
Our site is using 128-bit encrypted SSL technique, which makes your details safe and secure.
We also use secure third party payment processors such as HSBC secure epayment system, in which we never ever
store any credit / debit card information in our site.
Also We do not keep any record of your credit/debit card. It is charged as it is entered direct to the HSBC site,
so your transaction is safe.
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5. Do I get a receipt for my purchase?
- Yes you will receive an automated order confirmation receipt by email after you have placed your order.
You can also print a interface friendly invoice off from your terminal during your purchasing process step 5 (please refer to
question 2's answer.
Also you can access your 'Order Tracking' here (or from any pages's title
menu bar)then print off your receipt.
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6. How do I know when my order has been dispatched?
- You will firstly receive an automated order confirmation email after you have placed your order. You will then receive further
email notification when your order has been dispatched but please feel free to contact us at any time about your order. You can also
check your order status by clicking here 'Order Tracking'.
Here is what each order status means:
Pending payment:
This mwans we are still waiting for your payments.
Pending shippingment:
This means your order is currently being dealt with.
Partially shipped:
This means your order has been partially shipped, and still have further shippment.
Completed:
This means that your order has been dispatched and has either been delivered or is in the mail to you.
Cancelled:
This means that your order has been cancelled.
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7. Is there a delivery charge? If so, how much?
- Yes, there is. It is calculated on the basis of total item weight, and charged on the criteria of Royal Mail First Class Delivery,
Signed for Delivery and Special Delivery plus small fee of packing, but if the total weights are greater than 2kg, we do not increase the postage any more,
which is the benefits for high volume shopping.
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8. How long does delivery take?
- We aim to despatch items within 2 working days of your order. It may take 2-3 days for delivery within UK; 5-7 days or so
for outside UK.
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9. What if I'm not happy with my purchase?
- We aim at 100% satisfaction. If for any reason you are not happy with the items you have received and informed us within
seven days of your receipt of the goods, we will arrange to refund or exchange goods for you provided that the goods are
returned in the original condition and carefully repacked. For more details please visit Return and Refund Policy.
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10. Do you deliver worldwide and how about import duty?
- Yes, we do. All goods apart from the Tai Chi weapons will be delivered in the worldwide. For the Tai Chi weapons you must collect them
from Chen Style Tai Chi Center, 67A Ayres Road, Old Trafford, Manchester, M16 9NH.
In case of any import duty that may be due, it is your responsibilty to pay any of them , however, if you are in the UK or elsewhere
in the European Economic Area there should be no import duty.
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11. Do you do wholesale / volume discounts?
- At moment, we offer the wholesale service, but in the future we will also provide volume discounts services. More details
about wholesale please see: wholesale registration page.
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